Shipping & Returns

Delivery Policy

All orders placed on this Website will be fulfilled by your nominated Cartridge Universe Store.

Delivery methods and fees may differ from Store to Store.

Delivery Methods

There are several delivery options available when you order online at Cartridge Universe but please note that not all Stores offer all options.

Click and Collect: order and pay online and collect your Goods from your nominated Cartridge Universe store. This option is free and is ideal if you need urgent printing supplies. Please phone the nominated store in question to confirm a pick up time. Cartridge Universe nominated store trading hours are on this website.

Courier Delivery: pay online and your Goods will be couriered to you. Please allow up to 1-4 business days. Rural areas may take longer.

Delivery Areas

Please note that our delivery is ONLY available within New Zealand.

It is Company policy not to ship to virtual offices. There is a requirement for all deliveries to be shipped to a verified address within New Zealand.

We will not accept orders for deliveries outside of New Zealand. 

Delivery Fees

The delivery fee will vary depending on goods purchased and delivery methods chosen. The delivery fee is calculated by the size and weight of the items, plus the delivery location.

Delivery costs will be automatically calculated in checkout and displayed in your total costs.

Urban stores and rural towns where we have retail outlets will attract a freight charge.

Delivery Times

Speed and quality of delivery is very important to us; we want you to be more than satisfied with our service. All delivery times quoted on the website are estimates only, based on availability, normal processing and delivery companies.

In the event we are unable to dispatch your order promptly or on the rare occasion that a product is unexpectedly out of stock, We will endeavor to e-mail, text or call you as soon as possible to let you know the estimated time for delivery, allowing you to make alternative arrangements, if you wish.

General Terms

If you have special instructions relating to the delivery, please be sure to indicate these when required on the delivery details page as you are checking out.

A signature will be required on delivery. You acknowledge and agree that any person at the Delivery Address who receives the goods is authorized by you to receive your order. If there is no one available at the time of delivery to accept, or there is limited access to the delivery address the goods will be returned for delivery at a later date. A calling card will be left at the delivery address containing all relevant information. Additional charges will apply.

If you would prefer for your goods to be left at the delivery address in your absence you can request for an "Authority to Leave" in the delivery instructions as you are checking out. Please only do this if there is a secure area to do so. we will not be held responsible for your order once it has been delivered with your authority to leave.

It is your responsibility to ensure the delivery details are correct. We will not accept responsibility for lost goods due to incorrect details provided.

We cannot and will not accept responsibility for delivery failures or delays from third party delivery companies.

Cartridge Universe shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by elements of nature or acts of God, acts of war, terrorism, riots, revolutions, or strikes or other factors or circumstance beyond its reasonable control.

Upon delivery of your order, you must examine to ensure that there are no visible signs of damage or fault and that the goods received match the order you placed. In the event the goods are damaged in transit, faulty or you received an incorrect item you may return the goods to us in accordance with the Returns Policy below

Return Policy

The Cartridge Universe Returns Policy applies to all purchases made on this Website.

We recommend you read our Returns Policy carefully prior to placing an order and retain a copy of these terms and your order so you are familiar with our policy on refunds, returns and exchanges and Your rights under the New Zealand Consumer Law.

We recommend you immediately examine Goods delivered to you to ensure that there are no visible signs of damage or fault and that the Goods received match the order you placed.


If any goods purchased from us are damaged, lost in transit, incorrect or faulty, simply return it to us in the condition that you received and we will happily refund or replace at our sole discretion.

Our products come with a full 100% guarantee, so should a product you purchased from us be faulty, damaged (through no fault of your own) or simply not fit for use in your printing device, we will refund it or exchange it within 30 days.

All claims must be accompanied with the product in its original packaging and the purchase invoice. Make a call or visit to the Cartridge Universe store where you purchased the product.

Returning Goods

Goods purchased from this website can be returned to your nominated Cartridge Universe Store or by post.

Please ensure you contact your nominated Cartridge Universe Store before returning any items to obtain a return authorization. You must inform us of your invoice number. We will then supply you with a returns authorization number.

It is your obligation to pack returned products satisfactorily to prevent any damage to the items or boxes. You have a legal obligation to take reasonable care of the goods while they are in your possession until they reach Cartridge Universe.

When returning your purchase we ask that you provide a Proof of Purchase (Order Confirmation Email) and where possible the goods in original unopened packaging.

Once received back, we will issue a replacement or full refund to you via your original payment method.


Refunds will be made via your original payment method used to make your purchase. Refunds will normally be processed within seven (7) days.

Delivery Charges

Any goods replaced under the Returns Policy due to being damaged, faulty or incorrect (under no fault of your own) will be delivered to you free of charge.


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